Business strategist, technology expert, and futurist Scott Steinberg leads an interactive keynote presentation that promises to reshape the way you deploy technology to tackle business opportunities. The bestselling author of Make Change Work For You brings the energy and insights he’s shared with organizations like IBM, PwC, and the US Department of Defense and media outlets like CNN and the Today Show to the MURTEC Executive Summit stage — asking you to share your most pressing challenges and explore actionable solutions that drive bottom-line growth.

There’s never been a more critical time for unlocking loyalty. How are restaurants collecting gold-standard customer data to deliver wow-worthy experiences? We’ll dive deep into loyalty waters to uncover what’s working today when it comes to cultivating your most highly-valued customers for all your tomorrows.

IHOP recently served up an industry first: the tech team built an AI-powered recommendation engine to support online orders across the United States. Guests are served up a personalized experience that leverages purchase history, frequently ordered items, promotions and more. IHOP's recommendation engine is the first of its kind in the family dining segment, and is an exciting example of how IHOP is leveraging technology to generate revenue in a way that has not been done before at Dine. In this one-on-one fire chat, HT sits down with the CIO at Dine Brands to learn more about this example of how technology can augment the guest experience and drive revenue. 

2024 finalists are Dine Brands, Dave & Buster's, Teriyaki Madness, District Taco and Wingstop Restaurants Inc.

Everybody has an opinion about dynamic menus & pricing, but we’re getting real about exactly what operators need to know to identify brand-appropriate strategies, optimize messaging, capitalize on the opportunities their various day parts offer — and increase guest satisfaction and basket size.

QSRs that seamlessly blend physical and digital experiences are thriving. Learn how to meet the demand for flexibility in ordering, why kiosk users are your most valuable customers, and how guest loyalty is driven by exceptional digital/physical experiences and personalized offers.

As of April 1, 2024, California's minimum wage law requires fast food restaurants with 60+ locations nationwide to pay their employees at least $20 per hour, which is $4 more than the state's minimum wage. Restaurants are increasingly looking to augment or replace people with technology to combat the rising costs and overall shortage of labor. Join us for a fascinating firechat as the CIO of El Pollo Loco takes the stage with the CEO of Miso Robotics to explore back-of-house powerhouse robotics.

Catching the perfect wave of operational excellence requires a delicate balance of smart procurement, smooth integration and strategic customization. We’ll examine successful strategies, from forming fruitful relationships with best-of-breed partners to nurturing your own in-house solution for the ideal fit. Explore the many ways you can ride your own tech stack tide, and come out on top!

Get stoked. RTN’s Restaurant Technology Capabilities Framework is on the horizon. This is your chance to test the waters and dive into a powerful ocean of possibilities when it comes to relationships between restaurant industry systems and business processes. We’ll find alignment as we balance the business of tech to architect your ideal enterprise.

Join us for a fun-filled evening of networking, celebration, and a reception-style dinner at the MURTEC Executive Summit Reception, presented by the Restaurant Technology Network! Get ready to dive into the lively ambiance of our Golden State Glow theme, where the vibrant colors of California's sunsets and the energetic spirit of the Golden State come alive. As we celebrate this year’s award winners, let the bright and inviting atmosphere spark connections and create unforgettable moments. Don’t miss out on this exciting night of glowing camaraderie and celebration!

Kick off your day with breakfast and big ideas during this special session that explores the latest consumer sentiments and expectations from Hospitality Technology's 2024 Customer Engagement Technology Study: Unlocking Loyalty. This will be a lively room-wide discussion guided by our expert panelists as attendees connect, share ideas, and take home fresh strategies.

Breakfast will be served at 8:15 and the interactive session will begin at 8:30 a.m.

As we conclude MES 2024, we’ll send attendees home with a must-do list that includes insights and tactics inspired by award-winning strategies and technology deployments.