Table Topics

Future of Work: Remote, In-Person, Hybrid

Learning How to Monitor and Improve Guest Experience Metrics

With 1,400 shops in over 30 countries, 84-year-old iconic brand Krispy Kreme experienced record-setting sales during the pandemic, and took a successful second stand on Wall Street, going public in July. Times Square glows even brighter since Krispy Kreme turned on the world’s largest Hot Light sign, signaling the opening of its shiny, new 4,500-square-foot flagship store, complete with a glaze waterfall and 24-hour pickup window. CIO Ben Hall joins Angela Diffly, co-founder of the Restaurant Technology Network, to share how technology is fueling the company’s sweet success.

How do innovative solutions drive profits? We'll sit down with three leading restaurant tech suppliers to learn how the right investments are powering growth and ROI.

Key performance indicators (KPIs), are difficult to measure across the restaurant industry due to their varying definitions as well as the disparities among restaurant categories, size and structure. Join us to brainstorm KPI categories and concepts, as a kickoff RTN’s newest workgroup, designed to identify, collect and catalog KPIs for all restaurants.

Topic Tables

How Digital Ordering Is Evolving to Meet Customer Demand

Integrate This! Best Practices for Gaining A Competitive Advantage

Not All Data Is The Same: How Your Data Strategy Should Inform Your Tech Stack and How to Ensure it Fosters Innovation and Speed

Manager-Led Profitability: Improving Employee Retention Via A Data-Driven Culture

2021 MURTEC Breakthrough Awards, sponsored by Fortinet, recognize restaurant operators who have pioneered groundbreaking technology and innovative strategies in customer engagement or overall enterprise.

As restaurants and other hospitality brands move to accept cryptocurrency from customers, we explore crypto's benefits and challenges with Bo Friddell, President of Sunrise Salvador, all the way from "Bitcoin Beach," El Salvador.

Maximizing and retaining staff has never been more important in the restaurant industry. This panel discussion features restaurant brands that have embraced technology to ramp up efficiencies, increase employee satisfaction and maintain their current workforce.

Successful restaurants have learned to challenge assumptions and reimagine processes. We learn how Little Caesars has innovated and thrived, and the lessons the brand can offer the industry.

Innovation can be challenging when facing adversity — but it's more essential than ever. El Pollo Loco's exceptional tech implementations and results will guide this interactive workshop session for operators seeking to thrive in changing times.

For twenty-five years and counting, Another Broken Egg has been serving up cravable, Insta-worthy dishes for breakfast, brunch, and lunch. Industry vet, President & CEO Paul Macaluso has his sights set on operational excellence to fuel revenue and growth. To get there, Paul and his teams are tapping solutions mapped to labor efficiency, point-of-service, catering and waitlist. We sit down with Paul to better understand these initiatives and how he predicts the technology investments will pay off for this quickly-growing brand.

Hotel & restaurant guests have spoken: They've ranked the tech-driven experiences that influence their willingness to spend — including mobility, off-prem solutions, and preferences around ordering and payments. Join us as HT reveals the results of its annual Customer Engagement Technology Study, and asks a panel of industry voices to weigh in on how these solutions can drive revenue in 2022 and beyond.

How are top restaurant brands leveraging innovative solutions across their ecosystems? We'll explore how the landscape has evolved, from marketing to in-store experience, payments, off-prem, and the long-term customer relationship.