Sid collaborates with cross-functional teams to establish ServiceChannel as a thought leader in our space, enhance market awareness and positions our company and solutions for growth. In his role, Sid oversees ServiceChannel Partnerships and serves as an internal advisor, supporting Sales, Account Management, Product, and Marketing. Over the past 15+ years, Sid has held various leadership positions across Operations, Business Intelligence, Global
Services, Marketplace Strategy and Account Management. Recognized as an industry thought leader, Sid has forged deep executive relationships with brands and most recently served as Vice Chair on the Board of Directors of ConnexFM. He also hosts the industry podcast “Elevating Brick and Mortar,” where he interviews industry leaders to discuss how top brands deliver compelling customer experiences. Prior to ServiceChannel, Sid was the Director of
Engineering and Facilities at Steve and Barry’s. He holds a Master's in
Engineering Management from Duke University and a Bachelor's in
Electronics Engineering from Mumbai University.