As Chief Customer & Business Officer, Sid Shetty oversees our global Customer Success & Support, Managed Services, Learning & Development, Implementation & Professional Services and Strategic Partnerships teams to ensure we consistently deliver exceptional experiences and value across every phase of the customer journey. In addition, he helps drive growth and brand awareness and works to strengthen overall market position.

Sid has been an integral part of ServiceChannel’s incredible growth over the past 16+ years, serving in a variety of leadership roles. Recognized as an industry thought leader, Sid frequently speaks at major events and hosts the "Elevating Brick and Mortar" podcast, where he interviews industry leaders to explore how top brands deliver compelling customer experiences in the built environment. Sid holds a Master’s in Engineering Management from Duke University and a Bachelor’s in Electronics Engineering from VESIT, Mumbai.