Full Name
Mike Manley
Job Title
Senior Director of Store Systems
Company Name
Dave & Buster's
Speaker Bio
With over 20 years of experience in IT leadership, Mike currently leads the Store Systems group at Dave & Busters and Main Event, a $2B Family Entertainment company with over 230 locations. In this capacity, he drives innovation and modernization across all store systems.
Mike's strategic vision has resulted in the successful implementation of new technologies at both brands. Notably, the recent rollout of handheld ordering to support a new operational service model achieved an impressive 85% adoption rate within weeks, significantly boosting customer engagement and satisfaction. He also led the rollout of a reservation platform, automating guest interactions and optimizing resource utilization through data-driven insights.
Before joining Dave & Buster's, Mike led the technology teams at iFLY Indoor Skydiving and Sbarro restaurants. Mike holds a Bachelor's degree from The University of Texas at Austin, and is passionate about leveraging technology to create memorable experiences for guests and team members.
Mike's strategic vision has resulted in the successful implementation of new technologies at both brands. Notably, the recent rollout of handheld ordering to support a new operational service model achieved an impressive 85% adoption rate within weeks, significantly boosting customer engagement and satisfaction. He also led the rollout of a reservation platform, automating guest interactions and optimizing resource utilization through data-driven insights.
Before joining Dave & Buster's, Mike led the technology teams at iFLY Indoor Skydiving and Sbarro restaurants. Mike holds a Bachelor's degree from The University of Texas at Austin, and is passionate about leveraging technology to create memorable experiences for guests and team members.
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